How to Make a Deposit
The deposit flow takes under a minute once your account is verified:
- Open the cashier and select Deposit.
- Choose your preferred method (card, Apple Pay, bank transfer or crypto).
- Enter the amount within the displayed limits.
- Confirm via your bank's authentication (3-D Secure for cards, Face/Touch ID for Apple Pay).
- Funds appear in your balance — card and Apple Pay deposits are typically instant.
Requesting a Withdrawal
- Open the cashier and select Withdraw.
- Your eligible method (matching your deposit method) will be shown.
- Enter the amount. Minimum for Visa / Mastercard is £100.
- Submit the request. The status updates in Withdraw History.
Withdrawal requests may be processed within 36 hours. Uploading your verification documents before requesting a withdrawal can speed up the review step significantly — the platform notes that pre-verified accounts tend to move through faster.
KYC and Verification
Identity verification is required for withdrawals above USD 1,000 (approximate GBP equivalent) and may be requested at any stage. The Documents section in your profile covers three areas:
| Document type |
What to provide |
| Identity |
Passport, driving licence or national ID — both sides plus a selfie holding the document |
| Address |
Utility bill or bank statement dated within the last six months, showing full name and address |
| Payment method |
Card (both sides, CVV hidden, first 6 and last 4 digits visible); virtual card or e-wallet via dashboard screenshot |
File formats accepted: .jpg, .jpeg, .bmp, .png, .pdf — up to 15 MB per file, up to five documents per upload batch. The platform notes that payment method verification requires at least one deposit to have been made first.
Active Bonuses and Withdrawals
If you have an active bonus, Bass Win applies a wagering requirement before those funds become withdrawable. Each deposit is also subject to a ×3 wagering requirement before it qualifies for withdrawal. The maximum bet during bonus wagering is £2 per spin (or 20% of the active bonus amount if that figure is lower — whichever cap is stricter applies). Full details are on the Bass Win bonuses page.
Declined or Delayed Transactions
Common reasons a deposit or withdrawal may not complete:
- Card declined by your bank (some UK banks flag online gambling transactions — contact your bank directly).
- Entered amount outside the method's min/max range.
- Pending KYC documents blocking the withdrawal queue.
- Crypto network congestion causing a delay beyond the 36-hour window.
Check Withdraw History for the current status of any pending request. If a deposit does not appear within 30 minutes, contact support via the email or UK phone number listed on the Contacts page (+441294620814).
Inactivity Fee
Accounts that have not been logged into for 180 days become inactive. After that point, a £5 monthly administration fee applies. Logging in before the 180-day threshold resets the clock.
Payments on Mobile
All four deposit categories are accessible from the mobile browser and the Bass Win Android/iOS app. Apple Pay is natively optimised for iPhone — it appears as a one-tap option in the cashier when accessed from a compatible device.